Privacy Policy
Last updated: October 9, 2026
Kalinka Thailand (hereinafter - "the Company", "we", "us") takes the protection of personal data seriously. This Privacy Policy describes what data we collect, how we use it and how we protect it in accordance with Thailand's Personal Data Protection Act (PDPA) and the EU General Data Protection Regulation (GDPR).
1. Data controller
The controller of your personal data is Kalinka Thailand, registered in Phuket, Thailand. For data processing inquiries, contact us at contact@kalinka-thailand.ru or +66 82 256 63 88.
2. Data we collect
We may collect the following categories of personal data: full name; phone number and email address; real estate preferences and budget data; IP address and website usage data (cookies, analytics); correspondence and inquiry history; data provided through forms on our website.
3. Purposes of data processing
We process your data to: provide real estate selection and purchase services; communicate with you regarding your inquiries and requests; send information about properties matching your criteria; improve website functionality and personalize content; fulfill legal obligations and protect our legitimate interests.
4. Legal basis for processing
We process personal data based on: your consent (when submitting forms on our website); necessity for contract performance or pre-contractual relations; legitimate interests of the Company (service improvement, analytics); compliance with legal obligations under Thai law.
5. Sharing data with third parties
We do not sell your personal data. Data may be shared with: developers - as part of a transaction with your consent; legal and financial advisors - to support the transaction; hosting providers and analytics services - to ensure website operation; government authorities - upon lawful request.
6. Data retention
We retain personal data for the period necessary for processing purposes. Inquiry data is stored for 3 years from the last contact. Completed transaction data is stored in accordance with Thai tax and civil law requirements. You may request data deletion at any time.
7. Astrology feature in property selections
Your personal property selection includes an optional astrology section. It only runs if you open it yourself and tick the consent box. What we receive: your date of birth, your time of birth (optional, you can leave it out) and your place of birth, which you pick from a city directory. We store the place of birth as a city name and its coordinates. Why: first, to calculate astrocartography lines and prepare a description for you. Second, to choose more accurately which properties and topics to show you in selections and messages. We never write to you about astrology in our messages, and we never use this data to assess your finances, your health or any decision about you. Who else is involved: the description text is written by a language model from Anthropic (USA). Only the calculated lines, the scores, your city of birth and your broker's name are sent to it. Your date and time of birth are not sent. How long we keep it: for as long as your selection exists. You can withdraw your consent and ask us to delete this data at any time by writing to your broker or to the address in the Contacts section. After withdrawal the section stops working and the stored birth data is deleted. Separately: the astrology section is for entertainment and inspiration. It is not purchase advice, an investment recommendation or a forecast.
8. Kalinka Broker app for iPhone
This section covers data in the Kalinka Broker app for iPhone. The app is published on the App Store under Aster of Asia Company Limited (Phuket, Thailand) and is meant only for our agency's brokers: the company creates the broker account, and there is no sign-up in the app. Sign-in. The broker confirms sign-in in our Telegram bot. The app keeps a device key in the iPhone Keychain, on this phone only. On our server we keep a device identifier derived from that key, the app version, and the times of sign-in and of the last request. No account is created from Telegram data. Notifications. If the broker allows notifications, we store the Apple push token of the device and, through Apple's push service, send alerts about a new lead, a client reply and a task due in 15 minutes. The lock screen shows the client's name and a short text: the budget or the task time. The token is deleted when the broker signs out on the device. Notifications can be turned off in iPhone Settings. Deals and call outcomes. The app shows the broker their deals from the company CRM: client names, phone numbers and emails, stages, amounts and tasks. What the broker enters in the app (call outcome, note, next step, a change to the client's contact, a WhatsApp reply to the client, document photos and chat screenshots) is saved to the company CRM and our work systems. The call button opens the iPhone dialer or the CRM telephony app; the app does not request phone permissions. When the broker returns after a call, the app asks how the call went. Voice notes. The microphone turns on only when the broker taps the record button, for up to 2 minutes. The audio goes to our server and is transcribed by OpenAI (USA); the transcript is processed by an Anthropic (USA) language model. The audio itself is not stored. The same Anthropic model may check free text of an outcome or a note for typos before it is saved. Camera and photos. Used only when the broker attaches a photo: a document or a chat screenshot to a deal, or an attachment to a reply to the client. Screenshots are picked in the system photo picker, without access to the whole photo library. Face ID. At launch and after 5 minutes in the background the app asks for Face ID or the iPhone passcode. iOS performs the check: the app only receives yes or no, biometric data never leaves the device and is not available to us. In the app switcher the screen is covered. Usage statistics. For internal sales analytics we count time on app screens and use of app features, linked to the broker account. What the app does not do. It does not track users across other companies' apps or websites, does not use the advertising identifier (IDFA) and contains no advertising or third-party analytics SDKs. It does not read the address book: the “Save contact” button opens the system New Contact sheet, and the broker saves the contact. It does not collect location. Sign-out and data deletion. “Sign out on this device” in the Profile tab disconnects the phone on our server and deletes its notification token. To delete the app account and related data (devices, notification tokens, usage statistics), write to contact@kalinka-thailand.ru; we will reply within 30 days. Records of client deals remain in the company CRM as the agency's work records and are kept as described in “Data retention”. Questions about data in the app: contact@kalinka-thailand.ru, phone +66 82 256 63 88.
9. Your rights
Under the PDPA and GDPR you have the right to: request access to your personal data; demand correction of inaccurate data; request deletion of your data; withdraw consent to data processing; file a complaint with a supervisory authority. To exercise your rights, contact us at contact@kalinka-thailand.ru.
10. International data transfers
Due to the international nature of our business, your data may be transferred and processed in Thailand, Russia and other countries. We ensure an adequate level of data protection for all international transfers in accordance with applicable law.
11. Data security
We implement appropriate technical and organizational measures to protect your data: encrypted data transmission (SSL/TLS); data access limited on a need-to-know basis; regular system security audits.
12. Policy changes
We reserve the right to update this Privacy Policy. We will notify you of material changes by posting the updated version on our website with the date of the latest update.
13. Contact us
For personal data processing inquiries, contact us: email - contact@kalinka-thailand.ru; phone - +66 82 256 63 88; WhatsApp - +66 82 256 63 88. We will respond to your inquiry within 30 days.